Motka is shipping worldwide! Motkaは世界中に発送しています! Motka liefert weltweit! 모트카는 전 세계로 배송합니다! Motka livre dans le monde entier ! Мотка здійснює доставку по всьому світу! ¡Motka realiza envíos a todo el mundo!
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F.A.Q.

𓅪 When will my order be shipped?

Orders are shipped within the week of placement. 

𓆏 What is the reasoning for the high shipping cost?

I do my best to keep costs as reasonable as possible both for you and for myself, as I ship each order personally and individually with DHL from Germany. Please understand that I cannot lower the cost of shipping, nor do I wish to hide this cost in the cost of the item.

I attempt to be as honest and transparent as I can be in the pricing. If you have any further questions, do not hesitate to contact me using the contact form!

𓅓 How is my order shipped?

As of July 1, 2025, tracking is no longer possible on small DHL shipments from Germany. I apologize for the inconvenience. You will receive confirmation to your order via e-mail. Please check spam and junk folders.

𓃹 When will my order arrive?

Please allow a period of 4-6 weeks for orders to arrive. 

𓃟 What if my order doesn't arrive?

Please contact me using the contact form, or via social media messaging providing your order details, and I will give you a full refund and my deepest apology. (-̩̩̩-̩̩̩-̩̩-̩̩̩_-̩̩̩-̩-̩̩̩-̩̩̩) 

𓃰 Why did I receive a refund/partial refund?

Due to the nature of the shop and inventory, some one-of-a-kind items are overpurchased before their status can be updated. In this case, all orders made after the initial buyer's will be refunded the amount of the unavailable item.